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Terms and Conditions

These "general terms of sale" apply to legal transactions relating to products marketed to its customers by Ets CASTEL within its virtual shop.

The following words or phrases shall have as part of the present meaning:
Internet Boutique: Designates the website of Ets CASTEL on which the products are presented and sold to customers.
Order: means the contract of sale concluded between ETS Castel and the customer of the Internet boutique of ETS Castel.
Product Data Sheet: Designates the information classified for a product supplied by Ets CASTEL when the product is put on sale in its Internet boutique.
Products: means all the goods and services put up for sale by Ets CASTEL in its Internet boutique.
Service: Designates the sale of products by Ets CASTEL to the customers of its internet Boutique.
Transaction: Means all transactions, secure processing, authorisations and agreements inherent in the payment of the price of products ordered by credit card.

ARTICLE 1 - Object
The purpose of these general terms of sale is to define the terms and conditions to which Ets CASTEL proposes and sells its products to its customers.
These general terms and conditions of sale shall prevail over any other conditions contained in any other document, except for the prior derogation, express and written.

ARTICLE 2 - Acceptance of the CONDITIONS
The customer acknowledges having read the present general conditions of sale at the time of the order and expressly declares that they are accepted without reservation.
The present general conditions of sale govern the contractual relations between Ets CASTEL and his client, both parties accepting them without reservation.

ARTICLE 3 - Products
Most of the products offered by Ets CASTEL to its customers are immediately available.
However, all products marketed by Ets CASTEL may or may not be subject to sale online.

ARTICLE 4 - Order
Automatic recording systems are considered to be proof of the nature, content and date of the order.
Ets CASTEL will confirm to the customer the acceptance of his order by sending a confirmation message to the email address that the latter has communicated. The sale shall be concluded only after the dispatch of the said order confirmation.
Ets CASTEL reserves the right to refuse or cancel any order of a customer in particular in the event of the insolvency of the customer or in the event of default of payment of the order concerned or of an earlier delivery or of a dispute concerning the payment of an earlier order.

The particulars indicated by the customer, when entering the information inherent to his order, engage the latter. Ets CASTEL cannot be held responsible for the errors made by the customer in the wording of the contact details of the order recipient (delivery address, billing address in particular) and delays in delivery or the inability to deliver the Ordered products that these errors could generate.

ARTICLE 5-Delivery
After confirmation of the order and subject to the perfect payment of the price of the ordered products, Ets CASTEL commits to expedite to its customer the products ordered at the address of delivery in A + or-7 days except exception (strikes etc).
All the products specified in the orders placed at Ets CASTEL are for the personal use of the customers or the recipients whose name is mentioned at the address of delivery.
Where applicable, the customer undertakes to pay upon receipt, all taxes, duties, taxes and other present and future charges due for the delivery of the said products themselves; The joint liability of Ets CASTEL cannot at any time be engaged in this capacity.
The customers or the recipients of the products forbid any partial or total resale of the products.
Delivery will be made by Colissimo following 48 hours (France), other countries consult us.
France and Corsica: 7 euros, (free from €50) Europe : 12 €, (free from € 200)
Other countries : consult us
In case of delay of delivery exceeding seven (7) days, the customer may, if he so wishes, and except in cases of force majeure, denounce the contract of sale by registered letter with request for notice of receipt. This right shall, however, be exercised within sixty (60) working days from the date of delivery initially provided for in the contract.
Upon receipt of the ordered products, the customer or the consignee will have to check the proper functioning of the goods delivered, and will be aware of their conditions of use contained in the instruction manual provided.
In the event that one or more of the products ordered are missing or deteriorated, the customer or the consignee must make any reservations to the carrier at the time of delivery.
In case of apparent defects, the customer has the right of return under the conditions laid down in the instructions for use of the property.
For reasons of availability of the ordered products, an order may be subject to several successive deliveries to the customer.
In the event that the customer wants the products ordered to be delivered to two separate addresses, it will be appropriate for the client to pass 2 separate orders.

ARTICLE 6- Withdrawal
The customer has a period of 14 days after receipt of the products ordered to return them to Ets CASTEL for Exchange or reimbursement. In this case, the customer will have to contact the Ets Castel. After acceptance, the products concerned may be returned intact in their original packaging (cartons and Bubbles), together with all possible accessories, user manuals and documentation at the following address:
CAROUSSEL CASTEL 13. Allée de la Bréche aux Loups 77330 OZOIR la Ferrière

In the event of the exercise of the right of withdrawal, Ets CASTEL undertakes to reimburse the sums paid by the customer, without charge, except for the return costs.

Reimbursement is due within a maximum period of 14 days.

ARTICLE 7 - Price
The price is expressed in euro.
The price shown on the product sheets does not include the costs of transportation.
The price indicated in the order confirmation is the final price expressed all taxes included and including VAT. This price includes the price of the products, the costs of handling, packing and preserving the products, the costs of transport and commissioning.

ARTICLE 8 - Payment
The price charged to the customer is the price indicated on the order confirmation sent by Ets CASTEL.
The price of the products is payable in cash by one of the means of payment proposed on the site on the day of the actual order.
The order validated by the customer will only be considered effective when the secured Bank Payment Center has given its agreement on the transaction and, if necessary, after acceptance of the risk management by the insurer

The present general terms and conditions of sale are subject to French law.

ARTICLE 10 - Liability
Ets CASTEL cannot be held liable for any damage of any kind, whether material or immaterial or bodily, which could result from malfunctioning or misuse of the products marketed.
Ets CASTEL's liability will, in any event, be limited to the amount of the order. In the event of difficulties in the application of this contract, the client and Ets CASTEL reserve the possibility, before any legal action, to seek an amicable solution.
Failing that, for professional customers, the Commercial Court of the Tribunal de Commerce de Melun 77 is only competent, irrespective of the place of delivery and the method of payment accepted.

ARTICLE 11- Guarantee
In all cases Ets CASTEL will not be held responsible for the failure to comply with the regulations and legislative provisions enforced in the country of reception. Ets CASTEL's liability is systematically limited to the value of the product in question determined on the date of its sale and without the possibility of recourse to the brand or the company producing the product.
The customer can contact the customer service number by telephone at or by email at the address Caroussel-castel@wanadoo.fr.
Answer: 48 hours.

ARTICLES 12 - Legal information
The information of the personal information collected for the purposes of the distance sale is obligatory, as this is indispensable for the processing and delivery of orders, the preparation of invoices and guarantee contracts. The lack of information leads to the non-validation of the order.

In accordance with the law "Informatique et libertés", the processing of personal information relating to clients has been the subject of a declaration to the national Commission of Informatics and Freedoms (CNIL).
The customer has (article 34 of the Act of 6 January 1978) A right of access, modification, rectification and deletion of the data which concern him, which he may exercise at Store-Factory. In addition, Ets CASTEL agrees not to communicate, free or with consideration, the contact details of its customers to a third party.

Please contact us if you don't find an answer to your question in this section.